Casoola Casino Terms and Conditions

Welcome to Casoola Casino. These Terms and Conditions govern your access to and use of our website at casoola.com, including all gaming services, promotions, and features we provide. By registering an account, making a deposit, or participating in any activity on our platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. We strongly encourage you to review this document carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

At Casoola Casino, we operate under the legal entity Genesis Global Limited, a company incorporated in Malta with registration number C65325. Our registered address is in Malta, and we operate this platform under applicable licensing arrangements. These Terms and Conditions, along with our Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms, constitute the entire agreement between you and us.

Please note that the English version of these Terms prevails over any translated version. Translations are provided for your convenience only. By accepting these Terms, you warrant that your knowledge of English is sufficient to fully understand their content. If you are uncertain about any clause, we encourage you to contact our support team before proceeding.

1. Definitions

Throughout these Terms and Conditions, the following definitions apply:

• "We", "us", "our" refers to Genesis Global Limited, the operator of Casoola Casino at casoola.com.
• "You", "player", "user" refers to any individual who accesses, registers, or uses our services.
• "Account" refers to the personal account you register on our platform.
• "Services" refers to all gaming, betting, promotional, and ancillary services we offer.
• "Casino Bonus" refers to any promotional credit, free spins, cashback, or other incentive we grant to eligible players.
• "Excluded Jurisdictions" refers to countries from which residents are prohibited from using our services, as detailed in Section 4 of these Terms.

2. Account Registration and Eligibility

2.1 Age and Legal Requirements

To use our services at Casoola Casino, you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. We take underage gambling extremely seriously and reserve the right to request identity verification at any time. If we discover that a minor has accessed our services, we will immediately close the account and forfeit any associated funds in accordance with applicable law.

2.2 Account Creation

When you register with us at Casoola Casino, you agree to provide accurate, complete, and truthful information. Your account must be registered in your own correct legal name. We may require you to verify your identity, age, address, and payment methods before processing deposits, withdrawals, or bonuses. Only one account per person, household, IP address, or device is permitted. Opening multiple accounts may result in the cancellation of all accounts and forfeiture of all associated balances.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise you not to share your &9d2l5%!g%s*C$C( with any third party. We will not be liable for any losses resulting from unauthorised access to your account caused by your failure to secure your login details. If you suspect any unauthorised use of your account, please contact us immediately at support@casoola.com or via our 24/7 live chat.

3. Casoola Deposit, Withdrawal and Payment Terms

3.1 Deposits

We accept deposits via a wide range of payment methods, including EPS, bank transfer, Revolut, MiFinity, Visa, Mastercard, and a broad range of cryptocurrencies including BTC, ETH, LTC, USDT, USDC, DOGE, SOL, BNB, ADA, TRX, and BCH. The minimum deposit on most payment rails is EUR 10. We support multiple currencies: EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD, CHF, and GBP, as well as the cryptocurrency options listed above.

Please note that deposits made via Neteller or Skrill do not qualify for our Casoola welcome bonus or related promotions. We are not responsible for any fees charged by your payment provider in connection with deposits made to our platform.

3.2 Withdrawals

At Casoola Casino, withdrawal requests are processed by our financial department within 3 business days of submission. Please note that our financial department operates between 06:00 and 17:00 GMT, Monday through Friday. Consecutive payouts are spaced rather than queued, meaning your next withdrawal will be processed within 3 business days of the previous one being paid out.

Available withdrawal methods include bank transfer, Revolut, Skrill, MiFinity, and cryptocurrency. The minimum withdrawal is EUR 10 for fiat methods, EUR 20 for most cryptocurrencies, and EUR 60 for Bitcoin specifically.

3.3 Withdrawal Limits and VIP Structure

Our Casoola withdrawal limits are governed by a five-level VIP ladder. The named levels are Beginner, Amateur, Professional, World Class, and Legend. Daily and monthly limits per level (in EUR) are as follows:

• Beginner: EUR 500 per day / EUR 7,000 per month
• Amateur: EUR 500 per day / EUR 10,000 per month
• Professional: EUR 800 per day / EUR 12,000 per month
• World Class: EUR 1,000 per day / EUR 15,000 per month
• Legend: EUR 1,500 per day / EUR 20,000 per month

Your VIP level is determined by your activity during the 90 calendar days preceding each withdrawal request, taking into account the ratio of deposits to withdrawals and bonuses received. A maximum of 3 pending withdrawals may be held at any time. Limits may also vary by location. VIP rank drops automatically to the lowest level after one month without placing any bets.

3.4 Wagering Requirements for Withdrawals

We require a minimum 1x rollover of deposited funds before a withdrawal can be processed. If the amount you have staked is less than your deposit amount, we reserve the right to cancel all associated winnings and retain 10% of the last deposit as payment processing fees (minimum EUR 0.50), rising to 15% where the account was funded by bank card or bank transfer.

A minimum monthly wagering threshold of EUR 20 applies in the calendar month of any withdrawal request. Requests that do not meet this threshold may be declined.

3.5 Inactive Accounts

If your account remains inactive for 180 consecutive days without a login, it will be classified as Inactive. We may, at our discretion and without prior notice, charge an inactivity fee of EUR 5 per month. If your account balance falls below EUR 5, the entire remaining balance may be deducted as the inactivity fee. Charges will cease once the account balance reaches zero.

4. Excluded Jurisdictions and Restricted Countries

We do not permit residents of the following countries to open an account or deposit funds at Casoola Casino. These Excluded Jurisdictions are:

• Afghanistan, Belarus, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Côte d'Ivoire, Armenia, Georgia, and Netherlands Antilles.

In addition to the above, all promotional offers at Casoola Casino are restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia. Players from these territories may access some gaming services but will not be eligible to receive or claim any bonus or promotional offer.

We also apply supplier-level geo-restrictions. Certain games from specific providers are unavailable in particular territories due to licensing obligations. In particular, NetEnt titles are subject to extensive geographic restrictions across 53 or more territories. Specific titles including Planet of the Apes, Vikings, Narcos, Street Fighter, and the Universal Monsters series (Dracula, Creature from the Black Lagoon, and The Invisible Man) carry additional individual territory restrictions. By using our services, you acknowledge and accept that game availability may be limited in your jurisdiction.

5. Casoola Bonus Terms and Promotions

5.1 Welcome Bonus

Our Casoola welcome bonus offers 100% up to EUR 500 plus 200 Free Spins on your first qualifying deposit. The minimum qualifying deposit for this promotion is EUR 20 (or currency equivalent). This bonus is not credited automatically — after making your qualifying deposit, you must visit the My Bonus section of your profile and activate the promotion manually. The bonus is credited immediately following successful activation. If it does not appear, please contact our support team.

This Casoola Casino bonus can only be claimed before any bet is made using the qualifying deposit. Any withdrawal request submitted either before claiming the bonus or after activating it will void your eligibility entirely.

5.2 Free Spins Schedule

The 200 free spins are delivered as 20 per day for 10 consecutive days. The first 20 spins unlock the moment your qualifying deposit is confirmed and expire after 24 hours. Each subsequent batch unlocks at the same clock time on each following day and also expires within 24 hours. Missing any single daily batch permanently forfeits that batch — unclaimed spins cannot be recovered or reissued under any circumstances.

5.3 Wagering Requirements

The Casoola Casino bonus is subject to 35x wagering on the combined deposit plus bonus amount. Free spin winnings carry a separate 40x wagering requirement. All wagering must be completed within 10 days of bonus activation, or the bonus and any associated winnings will be voided automatically.

The maximum bet permitted while a Casino Bonus is active is EUR 100 (or currency equivalent). Any single bet exceeding this limit is treated as promotion abuse and will result in the immediate cancellation of the bonus and all derived winnings.

5.4 Bonus Win Caps and Conversion Limits

A maximum of EUR 500 may be released to your real money balance from a EUR 50 bonus. Free spin win caps are banded by spin count: for more than 50 free spins, the cap is EUR 100. For 50 spins or fewer, the cap is EUR 50. Any winnings above these thresholds will be voided.

5.5 Prohibited Bonus Conduct

We define the following as promotion abuse, each punishable by the voiding and confiscation of all derived winnings and permanent exclusion from our promotional programme:

• Covering 24 or more of the 37 roulette numbers, or employing any other minimum-risk strategy while a bonus is active
• Placing any individual bet above EUR 100 (or currency equivalent) before wagering requirements are met
• Switching from low-weighted to high-weighted games following a significant win
• Switching from high-risk to low-risk betting patterns after a significant win
• Two-tier or arbitrage-style betting strategies designed to extract value from an active bonus
• Initiating and deliberately delaying a game round or bonus feature to retain bonus value before converting

5.6 General Bonus Rules

Only one bonus may be active at a time. Activating a new bonus while one is already active will automatically cancel the existing bonus and all associated winnings. Any active Casino Bonus must be fully completed before free spins can be used. You may cancel an active bonus via your profile settings or by contacting our support team, but cancellation permanently voids the entire Casino Bonus balance.

We at Casoola Casino reserve the right to deny, cancel, or modify any promotional offer at our sole and absolute discretion, without prior notice. In any dispute concerning bonus eligibility, wagering calculations, or promotion abuse, our decision is final and non-negotiable.

5.7 Game Contribution to Wagering

Not all games contribute equally to bonus wagering requirements. Slots, scratch cards, and keno contribute 100%. Video poker contributes 10%. Certain live casino games — including Crazy Time, Dream Catcher, Dream Catcher First Person, and Monopoly — contribute 50%. A separate group of approximately 30 instant games contributes 10%. Real money funds are always wagered before bonus funds.

6. Gaming Services at Casoola Casino

Our Casoola Casino platform hosts over 1,300 games across a wide variety of categories, supplied by more than 130 studios. Our catalogue includes slots, table games, live dealer games, jackpot titles, instant games, video poker, scratch cards, and a fully integrated sportsbook. Leading providers in our library include Spinomenal, Playtech, Pragmatic Play, Fazi, Yggdrasil, VoltEnt, Red Tiger, Hacksaw Gaming, Amusnet, and CT Interactive, among many others.

Our live casino floor at Casoola features over 201 roulette tables, alongside dedicated rails for blackjack, baccarat, poker, game shows, and international tables. Our Gold Saloon section offers 17 exclusive tables including VIP roulette, blackjack, and a jackpot-carrying Gold Saloon Vegas table.

We operate six dedicated jackpot rails — Hot Jackpots, Lucky Jackpots, New Jackpots, Drops and Wins, Daily Jackpots, and Jackpot Play — making progressive jackpot content a core part of our offering.

Our platform also features a fully integrated sportsbook with live event betting across football, tennis, e-sports, basketball, ice hockey, and more. Casoola betting is available via the same account used for casino play, with no separate registration required.

7. Responsible Gaming

We are committed to promoting responsible gambling across all aspects of our platform. We provide a range of tools to help you manage your activity, including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you feel that your gambling may be becoming problematic, we strongly encourage you to make use of these tools or contact our 24/7 support team.

We take our duty of care seriously and comply with responsible gaming best practices. Players who wish to self-exclude may do so by contacting us at support@casoola.com or via live chat. Once a self-exclusion is in place, it cannot be reversed during the agreed exclusion period.

8. Intellectual Property

All content on our website, including but not limited to logos, graphics, software, text, game interfaces, and promotional materials, is the intellectual property of Genesis Global Limited or its licensors. You may not reproduce, distribute, modify, or use any of our content without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

9. Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By using our services, you consent to the collection, use, and processing of your personal data as described therein. We may be required to disclose your information to regulatory authorities, fraud prevention services, and payment processors where required by law or by the terms of our operating agreements.

10. Limitation of Liability

To the fullest extent permitted by applicable law, we exclude all liability for any direct, indirect, incidental, or consequential losses arising from your use of our services. This includes, but is not limited to, losses resulting from game malfunctions, technical errors, payment delays attributable to third-party providers, or your failure to comply with these Terms. Our total aggregate liability to you shall not exceed the amount you deposited in the 12 months preceding the claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of Malta. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malta. We aim to resolve all player complaints fairly and promptly. If you have a complaint, please contact us first at support@casoola.com. If we cannot resolve your dispute to your satisfaction, you may have the right to escalate the matter to an independent alternative dispute resolution (ADR) body.

12. Amendments to These Terms

We reserve the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Any changes will take effect from the date they are published on our website. It is your responsibility to review these Terms regularly. Continued use of our services following any modification constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using our services and close your account.

13. Contact Us

If you have any questions about these Terms and Conditions, our services, or your account, please do not hesitate to get in touch with our team at Casoola Casino. We offer 24/7 live chat support directly on the website, and you can also reach us by email at support@casoola.com. Our team is ready to assist you at any time.