Casoola Casino Privacy Policy

At Casoola, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at casoola.com. By creating an account and using our platform, you acknowledge that you have read and understood this document. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws. If you have any questions about how we process your personal data, please contact us at support@casoola.com.

Who We Are

Casoola Casino is operated by Genesis Global Limited, a company registered in Malta under registration number C65325. Our registered address and operational details are available upon request by contacting our support team. Here at CasoolaOnline, we act as the data controller for all personal information collected through our website and services. English is the binding language of all our legal documentation, and by accepting our terms, you confirm that your knowledge of English is sufficient to fully understand them.

Information We Collect

When you register a Casoola casino login, use our services, or interact with our platform, we may collect the following categories of personal data:

• Full name, date of birth, and national identification details
• Contact information including email address, phone number, and residential address
• Financial data such as payment method details, transaction history, deposit and withdrawal records
• Account credentials and login activity
• Gaming history, wagering patterns, and session data
• Device information, IP address, browser type, and operating system
• Communications you send us, including support requests and live chat transcripts
• Verification documents submitted during identity checks (KYC)

We collect this information directly from you during registration and account use, automatically through cookies and tracking technologies, and occasionally from third-party verification providers. Our Casoola casino mobile and desktop versions collect the same categories of data to ensure a consistent and secure experience across all platforms.

How We Use Your Data

At CasolaOnline, we use your personal information for specific, legitimate purposes. We do not sell your data to third parties for marketing purposes. The primary reasons we process your information include:

• Creating and managing your account and verifying your identity
• Processing your Casoola deposit and withdrawal transactions securely
• Providing access to our full game library, including Casoola live casino tables, slots, jackpots, and sports betting features
• Administering the Casoola welcome bonus, Casoola casino bonus codes, free spins, promotions, and loyalty programme rewards
• Complying with anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detecting and preventing fraud, abuse, and prohibited activity
• Communicating service updates, account notifications, and promotional offers where you have opted in
• Improving our platform performance, user experience, and Casoola mobile app functionality
• Responding to customer support enquiries submitted via live chat or email
• Enforcing our Terms and Conditions, including restrictions related to excluded jurisdictions

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — processing is necessary to fulfil our obligations to you as a registered player
• Legal obligation — we are required to process certain data to comply with applicable laws, including AML regulations
• Legitimate interests — we have a legitimate interest in maintaining platform security, preventing fraud, and improving our services
• Consent — for marketing communications, you may withdraw your consent at any time by contacting support@casoola.com

Cookies and Tracking Technologies

We use cookies and similar technologies on the Casoola casino platform to enhance your browsing experience, analyse traffic, and deliver relevant content. Our cookie types include essential session cookies, performance analytics cookies, and optional marketing cookies. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of our services, including the Casoola app and mobile web experience.

Sharing Your Information

Our Casoola casino operations require us to share certain data with trusted third parties in limited circumstances. We may disclose your personal information to:

• Payment processors and financial institutions handling your Casoola deposit or withdrawal requests (including EPS, Revolut, MiFinity, Skrill, bank transfer providers, and cryptocurrency networks)
• Identity verification and KYC service providers
• Game software providers supplying content to our platform, including studios such as Pragmatic Play, Playtech, Spinomenal, and others
• Regulatory authorities and law enforcement where required by law
• Fraud prevention and security agencies
• IT and hosting infrastructure providers supporting our platform

All third-party partners we work with are contractually required to process your data securely and only for the purposes we have specified. We do not allow any third party to use your data for their own commercial purposes without your explicit consent.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. If your account becomes inactive — defined as 180 days without logging in — it may be classified as an Inactive account, subject to the conditions outlined in our Terms and Conditions. Even after account closure, we are legally obligated to retain certain records for anti-money laundering and regulatory compliance purposes, typically for a minimum of five years from the date of the last transaction.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us. We encourage all players to exercise these rights freely:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request a structured copy of your data in a machine-readable format
• Right to object — you may object to processing based on our legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@casoola.com. We will respond to all verified requests within 30 days. Please note that some requests may be subject to identity verification before we can proceed.

Restricted Jurisdictions and Data Processing

We do not knowingly collect or process data from residents of our excluded jurisdictions. These include Afghanistan, Belarus, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including Crimea), the United Kingdom, the United States of America, Cote d'Ivoire, Armenia, Georgia, and Netherlands Antilles. If we discover that a user from an excluded jurisdiction has submitted personal data in breach of our Terms, we reserve the right to close the account and delete or restrict the associated data in accordance with applicable law.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. Our Casoola casino online infrastructure uses encryption, secure socket layer (SSL) technology, and access controls to protect sensitive information. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique &9d2l5%!g%s*C$C( for your account and to contact us immediately if you suspect any unauthorised access.

Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately close it and delete the associated data. If you believe a minor has provided us with personal information, please contact us at support@casoola.com without delay.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make significant changes, we will notify you through a notice on our website or via email. Your continued use of Casoola services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding how we handle your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week via live chat on our website, or you can email us directly at support@casoola.com. We take all privacy-related enquiries seriously and aim to resolve them promptly and transparently.