Casoola Cookie Policy

At Casoola, we believe that transparency is the foundation of a trustworthy relationship with our players. This Cookie Policy explains what cookies are, how we use them on casoola.com, why we use them, and the choices you have regarding their use. By continuing to browse or use our website, you consent to our use of cookies in accordance with this policy. We encourage you to read this document carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at Casoola, we use cookies to enable certain functions of our platform, to provide analytics, and to store your preferences so that your next visit is smoother and more personalised. Cookies do not contain information that directly identifies you as an individual, but they may be linked to personal data we hold about you in accordance with our Privacy Policy.

Cookies can be classified in several ways:

• Session cookies — temporary files that are deleted when you close your browser.
• Persistent cookies — files that remain on your device for a set period or until you delete them manually.
• First-party cookies — set directly by us at Casoola Casino.
• Third-party cookies — placed by external service providers operating on our behalf.

How We Use Cookies at Casoola Casino

Our Casoola online casino platform uses cookies for several distinct purposes. We categorise these uses below so that you can understand exactly what information is being collected and why.

Strictly Necessary Cookies

These cookies are essential for the Casoola casino login process, account authentication, and the overall functioning of our website. Without them, services such as secure sign-in, session management, and navigation between pages would not work properly. We do not require your consent to use strictly necessary cookies, as they are fundamental to delivering the services you have requested from us.

Functional Cookies

We use functional cookies to remember your preferences and settings, such as your chosen language, currency, and region. Our Casoola casino mobile and desktop interfaces rely on these cookies to ensure a consistent experience every time you return. For example, when you access casoola.com from Austria — our primary target market — your cashier may default to Euro (EUR) based on previously saved preferences stored in a functional cookie.

Analytics and Performance Cookies

At Casoola Casino, we use analytics cookies to understand how players navigate our platform. These cookies collect aggregated, anonymised data about page visits, time spent on pages, game categories explored, and links clicked. We use this information to improve the structure of our website, enhance the performance of our Casoola app and mobile platform, and refine the overall player experience. Third-party analytics providers may set some of these cookies on our behalf, and those providers are contractually required to handle your data in compliance with applicable data protection law.

Marketing and Targeting Cookies

We and our trusted third-party partners may place marketing cookies on your device to deliver relevant content, including information about our Casoola welcome bonus, Casoola promotions, and Casoola bonuses that may be of interest to you. These cookies track your browsing activity across websites and allow us to present personalised offers. Our Casoola casino bonus code campaigns, free spins offers, and sports betting promotions are among the content that may be served through these mechanisms.

You have the right to opt out of marketing cookies at any time. See the "Managing Your Cookie Preferences" section below.

Payment and Security Cookies

To protect your Casoola deposit transactions and withdrawal requests, we use security cookies that help us detect and prevent fraudulent activity, verify your identity across sessions, and ensure the integrity of financial operations on our platform. These cookies are closely linked to our compliance obligations and are considered functionally necessary for a safe gambling environment.

Third-Party Cookies

Our Casoola casino online platform works with a number of external service providers who may set their own cookies when you interact with embedded content or tools on our website. These third parties include, but are not limited to:

• Analytics providers (e.g. Google Analytics)
• Advertising and retargeting networks
• Game software providers whose content is embedded within our lobby
• Payment processing partners used for deposits and withdrawals
• Customer support and live chat tools available 24/7 on our platform

We do not control the cookies set by third parties and encourage you to review the respective privacy and cookie policies of those providers. However, we only work with third-party partners who maintain appropriate data protection standards consistent with our own obligations.

Cookies and the Casoola Mobile App

Whether you access our services through the Casoola mobile app, a mobile browser, or our desktop site, cookies and similar tracking technologies — such as local storage and device identifiers — may be used. Our Casoola casino app environment relies on these technologies to maintain your session, remember your preferences, and ensure smooth access to our full game library of over 1,300 titles, including slots, live dealer tables, and jackpot games.

Mobile device settings may allow you to limit or reset advertising identifiers. We recommend consulting your device's operating system documentation for guidance on managing these settings.

Cookies and Responsible Gambling

We are committed to promoting responsible gaming across our entire Casoola live casino and sports betting platform. Cookies may assist in identifying unusual patterns of play that could indicate a player requires support. Session data stored via cookies may also be used to enforce self-exclusion settings, session time limits, and other player-protection tools that you have activated in your account. These uses are in your direct interest and form part of our commitment to safe gambling practices.

Managing Your Cookie Preferences

You have several options for controlling how cookies are used when you visit our platform:

Browser Settings

Most web browsers allow you to view, manage, block, and delete cookies through the browser's settings menu. Please note that if you choose to block or delete cookies — including those set by our Casoola Casino website — some features may not function correctly, including the Casoola casino login, game loading, and payment processing.

Cookie Consent Banner

When you first visit casoola.com, we present a cookie consent banner that allows you to accept all cookies or customise your preferences by category. You may update your consent choices at any time by accessing the cookie settings link available in our website footer.

Opt-Out Tools

For marketing and analytics cookies specifically, you may opt out through industry tools such as the Network Advertising Initiative (NAI) opt-out page or Google's own ad settings. These tools allow you to withdraw consent for interest-based advertising without affecting the core functionality of our website.

Data Retention

The data collected through cookies is retained only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Session cookies are deleted when you close your browser. Persistent cookies vary in duration depending on their function — analytics cookies are typically retained for up to 24 months, while marketing cookies may be shorter depending on the campaign they support.

Your Rights

Depending on your jurisdiction, you may have certain rights in relation to the personal data associated with cookies, including the right to access, correct, or request deletion of that data. To exercise any of these rights, please contact us at support@casoola.com. Our customer support team is available 24/7 via live chat and email.

Changes to This Cookie Policy

We reserve the right to update this Cookie Policy at any time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you through a prominent notice on our website or via email where required by law. We encourage you to review this page periodically to stay informed about how we use cookies at Casoola casino. Your continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookie Policy or about how our Casoola Casino platform handles your data more broadly, please do not hesitate to get in touch with our team:

• Email: support@casoola.com
• Live Chat: Available 24/7 directly on casoola.com

We are here to help and committed to ensuring your experience at Casoola is secure, transparent, and enjoyable.