Responsible Gaming at Casoola

Our Commitment to Safe Play

Responsible gaming is not a footnote at Casoola Casino — it is woven into how we operate. We maintain a clear and transparent framework designed to protect our players, particularly those who may be vulnerable. Our team is trained to recognise the early signs of problem gambling, and we make it straightforward for you to reach out for help or apply restrictions to your account at any time.

We also take the protection of minors extremely seriously. Our registration process includes age verification steps, and we strictly prohibit anyone under the legal gambling age in their jurisdiction from opening an account or placing bets on our platform. If you share a device with younger family members, we strongly encourage you to make use of parental control software alongside our own account tools.

Tools We Provide to Keep You in Control

Here at Casoola, we give you direct access to a range of account management tools designed to help you set healthy boundaries. You can find and activate these features from within your account profile at any time, without needing to contact our support team first.

Deposit Limits

You can set a personal cap on how much you deposit within a given time frame. Our platform allows you to define daily, weekly, or monthly deposit limits. Once a limit is in place, it takes effect immediately, and any request to increase it will be subject to a cooling-off period to ensure the decision is made with a clear head.

Session Time Limits

We encourage all players to be mindful of how long they spend on our platform in a single session. You can set a session time reminder so that our system alerts you when you have been playing for a defined period. Taking regular breaks is a simple but effective habit that helps maintain a healthy relationship with gaming.

Loss Limits

At Casoola Casino, you can define the maximum amount you are willing to lose over a set period. If you reach that threshold, your account will automatically restrict further play until the limit resets. This tool is particularly useful if you want to enjoy our games without the risk of losing more than you are comfortable with in a single sitting.

Reality Checks

Our platform can send you regular on-screen reminders while you are playing, showing you how long your current session has been running and how much has been wagered. These reality check notifications are a quiet but powerful way to stay grounded in the facts of your session.

Self-Exclusion

If you feel that you need a longer break from gaming, we at Casoola offer a self-exclusion option. You can choose to exclude yourself from our platform for a defined period — ranging from a short cooling-off window to a permanent closure of your account. During a self-exclusion period, you will not be able to log in, deposit funds, or participate in any promotions. To request self-exclusion, contact our support team via live chat or email at support@casoola.com, and we will process your request promptly.

Account Closure

If at any point you decide that you no longer wish to use our services, you have the right to close your account permanently. Our Casoola support team is available 24/7 to assist with this process. Any remaining balance will be returned to you through your verified payment method.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. At Casoola, we want to help you stay aware. Below are some common warning signs that your relationship with gambling may need attention:

• Spending more money or time on gambling than you originally intended
• Chasing losses in an attempt to win back money
• Gambling to escape stress, anxiety, or negative emotions
• Neglecting personal, professional, or financial responsibilities
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when attempting to reduce or stop gambling
• Lying to friends or family about how much time or money you spend gambling

If any of the above resonates with you, we encourage you not to wait. Reach out to us or to one of the independent support organisations listed below. Taking that first step is the most important one.

External Support Organisations

We at Casoola believe in pointing our players toward every available source of help, including independent third parties who specialise in gambling support. The following organisations offer free, confidential assistance:

These organisations are entirely independent from Casoola Casino and provide confidential, professional support at no cost. We encourage you to reach out to them without hesitation if you feel you need guidance beyond what we can offer directly.

Our Approach to Underage Gambling

At our Casoola platform, protecting young people from gambling is a priority we take without compromise. We verify the age and identity of all players during registration, and we reserve the right to request additional documentation at any point. If we have reason to suspect that an account is being used by a minor, we will suspend it immediately pending investigation.

We strongly recommend that any adult who shares a device or a home with children take additional steps to prevent access. Tools such as Net Nanny, Cybersitter, and GamBlock can restrict access to gambling websites at the device level, adding an extra layer of protection beyond our own platform controls.